RSS Events Feeds

Service Design Jam Freiburg

3/1/2013 9:30 PM - 3/3/2013 7:00 PM

Event Information

What is the Service Design Jam?

On the first weekend of March 2013 , people interested in service and customer experience will meet at locations all over the globe. They will be designers, students, academics, business people, customers, mums, kids and grand-dads. in a spirit of experimentation, innovation, co-operation and friendly competition, teams will have less than 48 hours to develop and prototype completely new services inspired by a shared theme. At the end of the weekend, their collection of brand new services will be published to the world .

You bounce your ideas off other people, and play around with what comes back. Together, you build something which none of you could have built alone . And at the same time, you are learning new ideas, discovering more about how you work and whom you work with best, sharpening your skills , and having a great time .

Parts of the jam will be in English but when working in groups you are of course free to switch to German or other languages.

Learn more on the Global Service Jam website and register for free !


The program is not carved in stone but will probably look something like this:


18:30 to 19:30 Warm up and getting to know eachother

19:30 to 20:15 Dinner (self-paid)

20:15 to 20:30 Short introduction into service design

20:30 to 22:00 Theme announcement, brainstorming and team forming


09:30 to 10:00 Breakfast, setting up

10:00 to 10:15 Short breakout session, for example on discovering needs and building empathy

10:15 to 14:00 Group work

14:00 to 14:45 Lunch (self-paid)

14:45 to 15:00 Team presentation of morning results and feedback

15:00 to 15:15 Short breakout session, for example inspiration for prototyping

15:15 to 19:00 Group work

19:00 to 19:15 Team prototyping presentation of results and feedback

19:15 to 20:00 Dinner (self-paid)

20:00 to 22:00 Group work (for those teams who still want to)


9:30 to 10:00 Breakfast

10:00 to 13:30 Group work

13:30 to 14:00 Lunch (self-paid)

14:00 to 15:00 Finalization of your solutions

15:00 to 16:00 upload and team presentation of final results

16:00 to 17:00 Wrap up


Katrin Mathis - Organizes the event, covers the room costs and will provide some prototyping material

hKDM - School of Art, Design and Popular Music in Freiburg will make the event space available

mymuesli - sponsors some of their organic muesli 2go for an energetic start into the day

Green Cup Coffee - makes some of their gourmet coffee beans available to stay wide awake while jamming

Stefan's cheesecake - maybe the best cheesecake in the world wants us Ooops with cheesecakes and mini cakes for a delicious coffee break

Sponsorship opportunities

We are still looking for sponsors to help cover the costs of the investigation jam as rent for the jam space, food and drinks and prototyping material:

Gold Sponsor € 300 +

€ 200 + Silver Sponsor

Bronze Sponsor € 100 +

or in-kind support

In return we will add your logo to all promotional and press material, link to your website and give you the chance to lay out material during the event. With up to 30 participants from Freiburg, Stuttgart, Saarbruecken, Switzerland and France the Service Design Jam Predominantly appeals to a young Internet-savvy target group with most participants being early adopters and influencers in social media. Being part of a global event taking place in over 100 cities worldwide sponsors, so have the opportunity to gain worldwide attention.

Get in touch with Katrin Mathis ( to discuss individual agreements and to present yourself as to innovative company at the first Global Service Jam in Baden-Wuerttemberg.

Learn More: Service Design Jam Freiburg

Events Map

Email Newsletters

Want to be up-to-date with the latest news and updates from To subscribe, just give us your email address below; you'll choose which e-newsletters you'd like to receive on the next screen.