Questions for You
What do I know about my customers?
What knowledge do I lack?
Did customers find us where we thought they would?
Questions for Your Team
What do we know about our customers?
What knowledge do we lack?
Where can we gather more information?
Did our customers find us where we thought they would?
Tools and Exercises
Draw a day in the life of your customer. Learn everything you can about them -- from the time they get up, to the time they go to bed. What do they read? What kind of car do they drive? Where to they shop?
Blank, Steve. Founders Workbook. A companion to the Startup Owner’s Manual. (Website: Zoomstra.com/foundersworkbook)
Blank, Steve. Intimate Customer Understanding.
Blank, Steve. Stanford Entrepreneurship Corner, Video. Intimate Customer Understanding.