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TEC© Best Practices: Customer Retention
6/8/2007
Summary:

This "best practices" article explains, from the entrepreneur's point of view, the finer points of retaining customers, a practice that costs one-fifth as much as acquiring new ones. The article provides specific, practical suggestions for retaining external customers and ensuring positive relationships with internal customers (your employees.)

Go To Source (www.teconline.com)
TEC© Best Practices: Developing a World-Class Staffing System
6/8/2007
Summary:

Outlining "best practices" in building an outstanding staff, this article helps entrepreneurs understand how to develop and use a hiring system. An effective system describes ideal employees for each function, ensures finding the right candidates, screens them before interviewing, ensures effective interviewing, and leads logically to hiring the right candidate.

Go To Source (www.teconline.com)
TEC© Best Practices: Financial Management
6/8/2007
Summary:

Small-business financial management experts highlight in clear, practical terms what CEOs need to do to make their companies successful through financial management. There are five areas the article elaborates on: effective accounting and reporting processes, financial drivers, three essential financial documents, cash-flow management, and, especially important for growing companies, financial forecasts.

Go To Source (www.teconline.com)
TEC© Best Practices: Management Development Overview
6/8/2007
Summary:

Companies that prioritize development of managers gain a real edge in the marketplace according to this overview. Underlying principles and practices for consistently building capable managers are provided and explained. Among the advantages are getting and keeping talent, more value from the CEO's time, more corporate flexibility, and a sustainable competitive edge.

Go To Source (www.teconline.com)
TEC© Best Practices: Marketing Strategy
6/8/2007
Summary:

This article presents a concise and informative overview of the marketing process based on the entrepreneur's perspective. Topics include strategy, planning, focusing on the customer, the CEO's role, and direct marketing.

Go To Source (www.teconline.com)
TEC© Best Practices: Negotiating Business Deals
6/8/2007
Summary:

A good overview of how to think about negotiating in a win-win framework, this article explodes four myths about the process and offers "six steps to a better deal." Practical advice, such as how to improve your negotiating skills and those of your people, is also included.

Go To Source (www.teconline.com)
TEC© Best Practices: Pricing Strategies
6/8/2007
Summary:

What are pricing strategies are right for dealing with the increasing pressure on prices? Extremes are to maintain higher prices by adding value or to keep prices competitive by continually lowering costs. Entrepreneurs receive an overview on how to assess which approaches make sense for their companies.

Go To Source (www.teconline.com)
TEC© Best Practices: Sales Training
6/8/2007
Summary:

What constitutes productive sales training? Is it motivation, product knowledge, great presentation skills--yes, it's all of these and more. But it is not one or two at the expense of others, the authors warn. The right mix is the key, and the entrepreneur's commitment and support are vital.

Go To Source (www.teconline.com)
TEC© Best Practices: Strategic Alliances
6/14/2007
Summary:

A productive strategic alliance occurs when two enterprises come together with talents, skills, and resources neither posssesses on its own to create profit neither could have achieved on its own. Benefits can include more effective access to markets, better technology, faster and better new product development, and wider distribution. This article provides a practical overview of the process.

Go To Source (www.teconline.com)
Templates for Your Business
6/14/2007
Summary:

Fifteen downloadable forms and templates to improve business operations from planning for startup and established companies to forecasts and projections to balance sheets and cash-flow statements--even personal financial statements.

Go To Source (www.score.org)

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