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Entrepreneurs

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9 Tips on Handling Complaints
7/12/2007
Summary:

How you and your people handle customer complaints can be the key to keeping current customers and getting new ones. These tips provide excellent guidance for front-line customer service representatives or others dealing directly with customers.

Go To Source (www.bizinformer.com)
99designs
Ruhe Thom
7/25/2010
Blog Resource
Summary:

99designs is the #1 marketplace for crowdsourced graphic design.

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A Basic Guide to Exporting
10/29/2010
Summary:

A basic guide to exporting from UNZ 7 Co.

Go To Source (www.unzco.com)
A Better Approach to Hiring
LaForest Sara Kubica Tony
6/4/2010
Article Resource
Summary:

With the recession lifting, returning to normal (even if it's a new normal) will take some time.  The economy is recovering, and business growth is beginning to resume.

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A Bridge Over the Valley of Death
Ruhe Thom
2/10/2012
Blog Resource
Summary:

A new Kauffman Foundation report points to what might be a long-term bridge over the most difficult funding stage for startups—the 'Valley of Death.' In that timeframe, after entrepreneurs have exhausted friends, family, and personal credit and before they're ready for external funding, some startups struggle to raise enough capital to stay alive.

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A Captivating Slideshow for Entrepreneurs
Ruhe Thom
10/9/2011
Blog Resource
Summary:

This captivating and motivating slideshow captures the every individual's "Dear Future Entrepreneur" message.

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A Cautionary Tale About Partnership
Fox Richard
7/22/2010
Article Resource
Summary:

This entrepreneur thought he had built in adequate legal protections to ensure his partner in a new venture would not get full control of the business. When the partner was ready to sell the company, however, the entrepreneur discovered he didn't have the leverage he needed to stop the company's sale.

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A Control Challenge: Managing Staff Overseas
11/1/2005
Summary:

Learn how Comtech Solutions scrapped its geographic management structure, reorganized around function and used a technological upgrade to help it manage across the globe.

Go To Source (www.startupjournal.com)
A Cuil Tune-up for Search Engines
Patterson Anna
11/5/2008
Audio Resource
Summary:

As a research scientist at Stanford University, Anna Patterson committed herself to indexing the world's online information.  Her latest venture, Cuil (pronounced "cool") is a search engine that is challenging Google.  She explains how she is using her experience with startups and non-profits to take on her former employer.

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A Culture of Making a Difference
McCracken Joe
11/1/2006
Audio Resource
Summary:

Joe McCracken, Vice President of Business Development at Genentech, walks through the founding and growth phase of the company.  In particular, McCracken describes the culture at Genentech, which is credited for consistent ground breaking R&D and the resulting financial success.

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