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9 Tips on Handling Complaints
7/12/2007
Summary:

How you and your people handle customer complaints can be the key to keeping current customers and getting new ones. These tips provide excellent guidance for front-line customer service representatives or others dealing directly with customers.

Go To Source (www.bizinformer.com)
Guy Kawasaki: Top Ten Lies of Marketers (with bonus)
7/12/2007
Summary:

Guy Kawasaki can't stop with ten, he goes to twelve and then two more. However, at the end he provides the user with a link to a good counter balance, "The Top Ten Truths of Real Marketers."

Go To Source (blog.guykawasaki.com)
Pricing Strategy
7/12/2007
Summary:

This article provides a general sequence of steps to follow for developing the pricing of a new product. A bonus is frequent links to references in connection with business terminology used in the article.

Go To Source (www.netmba.com)
Employee Involvement, What I Wish I Knew 20 Years Ago
7/12/2007
Summary:

Growth-oriented entrepreneurs can achieve their targets faster and better if they "engage" their employees. Does the environment at your company encourage everyone to give their best team effort? Here are some hard-earned tips from a team-building expert.

Go To Source (www.teambuildinginc.com)
Awarding the Contract - RFP process
7/12/2007
Summary:

Responses to your RFPs have come in and now you have to decide who wins. This article provides specific guidelines on setting up an objective review system that increases the odds of choosing the best bid for your project and for your company.

Go To Source (www.interfom.com)
Brand Yourself
7/12/2007
Summary:

This article lists and explains five steps to building your personal brand. The basics are to develop expertise and then become known for that expertise. It takes more than networking to get noticed; it takes a good product. In this case, that product is you.

Go To Source (www.fastcompany.com)
Board of Directors: The Chairman
7/12/2007
Summary:

Feld shares some straightforward thoughts on why positions of CEO and board chairman should be separated. This idea has distinct benefits, especially for smaller companies, Feld writes. The piece is one in a series on boards of directors.

Go To Source (www.feld.com)
Factors to Consider before Subleasing
7/12/2007
Summary:

Subleasing offers number of advantages for growing companies, but there are also pitfalls to avoid. This article provides an overview with key specifics listed and explained.

Go To Source (www.bizjournals.com)
Packaging that Moves Product
7/12/2007
Summary:

An updated design for your product may be the key to beefing up sales. Business 2.0 provides success stories focusing on new ergonomic designs, including Listerine, Solo Cup, and Gatorade.

Go To Source (money.cnn.com)
Business Intelligence: Not Just for Bosses Anymore
7/12/2007
Summary:

Business intelligence has traditionally been a tool only for senior executives. But high-performing new technology enables BI to transform processes, even entire businesses. Chief Information Officers must realize that wider access is critical for managers at several levels.

Go To Source (www.cio.com)

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