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Getting Customers to Love You
3/9/2007
Summary:

Here are ten ways to boost your customer service ratings and streamline your interaction times. Customer service--you can count on--is they key, according to this former Lands End expert.

Go To Source (blog.fastcompany.com)
Guide to Benchmarking Your Business Financials
3/9/2007
Summary:

Financial benchmarks for entrepreneurial ventures are a good way to measure performance by comparing your organization to industry standards. Whether determined by using online resources, information from relevant trade associations or governmental agencies, or in consultation with a private financial advisor, this practice can impact bottom-line profitability and shape corporate strategies for growth.

Go To Source (www.work.com)
Guide to Cutting Expansion Costs
3/9/2007
Summary:

Running a growth enterprise may require expanding operations through the acquisition of additional space, new employees, and more equipment. Suggestions and links provided in this article focus on: commercial leases, "nearly new" furniture, payroll services, and much more.

Go To Source (www.work.com)
Guide to Establishing Internal Financial Controls
3/9/2007
Summary:

Many entrepreneurs do not adequately track financial operations in their own companies until they experience substantial growth. At that point, it can be difficult to put sufficient controls in place. This article identifies best practices, online resources, and software solutions for maintaining an accurate financial picture.

Go To Source (www.work.com)
Guide to Launching a Loyalty Program
3/9/2007
Summary:

Retaining customers by rewarding them may not only drive sales during slow seasons, but can also build targeted sales the rest of the year round. Marketing the program to the most committed shoppers can yield higher profitability, as well. This guide includes links to specific resources for analyzing purchase patterns, marketing the launch of a new program, and measuring the results.

Go To Source (www.work.com)
Guide to Restructuring a Business
3/9/2007
Summary:

For organizations faced with a financial downturn, or the stresses of rapid growth, or even a need to refocus core business operations, creating a strategic turnaround plan can provide a roadmap for realigning the business. This article provides links to specific resources for dealing with turnaround business planning, top team management, debt restructuring, and the potential for new partnerships.

Go To Source (www.work.com)
Helping People Achieve Their Goals
3/9/2007
Summary:

Are you developing your top talent? Leaders that mentor other leaders become stronger leaders themselves. Avoid the distractions that can derail your leadership development process.

Go To Source (www.leadertoleader.org)
How is Your Leadership Changing?
3/9/2007
Summary:

Command and control doesn't work in today's organization. You can build a smarter, more resilient organization; it just takes a few changes in your approach to leadership.

Go To Source (www.margaretwheatley.com)
Talent Agents
3/9/2007
Summary:

Critical leadership development practices can differ from one organization to another. Yet, identifying those which are the most important within the growth-focused firm can determine the "best in class" solutions to be implemented for sustaining excellence. These 12 strategies provide an opportunity to benchmark organizational performance.

Go To Source (www.fastcompany.com)
The Discipline of Collaboration
3/9/2007
Summary:

As we move into an age of alliances, your role as a leader is changing. Equal parts entrepreneur, facilitator, and political broker, the collaborative leader must continually balance competing and shifting requirements.

Go To Source (www.leadertoleader.org)

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