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The Resource Center has all the info you'll need From content to user feedback, the resource center has the information you need for every level of the entrepreneurial process.
Discover the importance of planning and documenting processes--what we do, procedures--how we do it, and policies--why or when we do it.
Dr. William J. Perry, former Secretary of Defense discusses lessons in leadership reminding us that a pivotal point in management is realizing that "It's your ship" and your own "crew". Perry draws parallels from his experience in business as an entrepreneur and in the government in various critical technology development roles and most recently as the Secretary of Defense (1994-1997). Perry ends with an incisive management principle applicable both in the corporate world and the government - "Take care of your troops and they will take care of you."
Whether you are looking at improving how you currently run your business or planning significant expansion, the operations of your business are critical to your success.
Read the example to learn how one company documented their operation systems and workflow to reach their goal of using shared knowledge to increase sales.
Why spend money, time, and effort documenting processes? Beyond the obvious direction it will provide in operating the business, numerous other benefits are discussed in this article.
This tool will help develop one complete workflow for a single operational system.
Noncompete clauses seem nearly universal--and not just in technology companies. But the effect is especially strong on specialist and "star" inventors, according to new research by Harvard Business School's Matt Marx, Deborah Strumsky, and Lee Fleming. Marx reflects on the business and career implications in this QandA.
This information will help you discover and document your workflow--how the work flows from Point A to Point Z, who touches it, what happens to it, and how you will know it is complete.
As the first indicator of profitability, a firm's gross margin will establish the goals that will drive the action plans of almost every department. The second indicator, Operating Expenses, should be assessed just as carefully.
Here are ten ways to boost your customer service ratings and streamline your interaction times. Customer service--you can count on--is they key, according to this former Lands End expert.
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