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Business Operations

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The Hidden Cost of Outsourcing
9/6/2007
Summary:

The hidden cost here is outsourcing customer service functions. This article cites major corporations that tried it and didn't like it because customer satisfaction decreased. If you're a service company, think twice about short-term cost savings versus long-term competitive advantage.

Go To Source (money.cnn.com)
The Hard Questions About Outsourcing
11/1/2005
Summary:

Outsourcing, the author notes, is not abdication and it is not always successful, but it may well be a viable part of your company's future.

Go To Source (www.inc.com)
The Five Biggest Network No-Nos
8/23/2007
Summary:

Even if it's "in place," your network requires continual vigilance and improvement. This article provides five "no-nos" that will help you keep up to date and up to speed by avoiding big mistakes.

Go To Source (www.optimizemag.com)
The Entrepreneurial Spirit in the Office Products Industry
Hampton Mark
2/2/2007
Article Resource
Summary:

One of the key links in the office products industry is the supply chain. This article covers how one company innovates and acts entrepreneurially to be a leading company in the reseller business sector.

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The Entrepreneurial Case for ISO Standards
Glynn Leo T Stowe Ralph S
9/24/2003
Article Resource
Summary:

Entrepreneurial companies should consider complying with an internationally recognized set of quality standards known as ISO as a way to mitigate risk, benchmark progress, and attract customers to an untested enterprise, say the founders of a consultancy.

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The End of Software, and a New Way of Doing Business
5/1/2007
Summary:

Customer Relationship Management (CRM) systems like Salesforce.com provide on-demand software via the Internet and are changing the way entrepreneurs leading growth companies serve, interact, and track online their potential and existing clients.

Go To Source (www.eweek.com)
The 5 Best Mistakes We Made in 2013 (and How Were Learning From Them)
Nate Olson
1/15/2014
Blog Resource
Summary:

With 1 Million Cups, as with any startup, our tendency is to put our best foot forward. We spend a lot of time talking about all of the great successes that we've had over the past year--and there have been many. But one of the things that makes our program special is that sense of having a safe space to share what you haven't done well and what you're struggling with on a day-to-day basis.

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Terms and Acceptance Document
2/1/2007
File Resource
Summary:

This example of a terms and acceptance document covers a quotation/proposal for a vendor to a contracting firm. Terms include scope of work, time estimated to do the work, and a clause prohibiting the hiring of the vendor's staff.

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Technology infrastructure a lifeline in healthcare
Mari Edlin
10/9/2013
Blog Resource
Summary:

Technology infrastructure got some respect during a panel discussion at Health 2.0, "The Changing Infrastructure Behind Health 2.0 Companies."

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Technology Licensing II: Key Elements of an Agreement
Sherman Andrew J
7/30/2001
Article Resource
Summary:

Learn what a license really covers, what details to spell out and how to provide for accurate record-keeping, so as to prevent trouble later on. This article reviews the basic provisions, from boilerplate to bones of contention.

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