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The hidden cost here is outsourcing customer service functions. This article cites major corporations that tried it and didn't like it because customer satisfaction decreased. If you're a service company, think twice about short-term cost savings versus long-term competitive advantage.
Outsourcing, the author notes, is not abdication and it is not always successful, but it may well be a viable part of your company's future.
Even if it's "in place," your network requires continual vigilance and improvement. This article provides five "no-nos" that will help you keep up to date and up to speed by avoiding big mistakes.
One of the key links in the office products industry is the supply chain. This article covers how one company innovates and acts entrepreneurially to be a leading company in the reseller business sector.
Entrepreneurial companies should consider complying with an internationally recognized set of quality standards known as ISO as a way to mitigate risk, benchmark progress, and attract customers to an untested enterprise, say the founders of a consultancy.
Customer Relationship Management (CRM) systems like Salesforce.com provide on-demand software via the Internet and are changing the way entrepreneurs leading growth companies serve, interact, and track online their potential and existing clients.
With 1 Million Cups, as with any startup, our tendency is to put our best foot forward. We spend a lot of time talking about all of the great successes that we've had over the past year--and there have been many. But one of the things that makes our program special is that sense of having a safe space to share what you haven't done well and what you're struggling with on a day-to-day basis.
This example of a terms and acceptance document covers a quotation/proposal for a vendor to a contracting firm. Terms include scope of work, time estimated to do the work, and a clause prohibiting the hiring of the vendor's staff.
Technology infrastructure got some respect during a panel discussion at Health 2.0, "The Changing Infrastructure Behind Health 2.0 Companies."
Learn what a license really covers, what details to spell out and how to provide for accurate record-keeping, so as to prevent trouble later on. This article reviews the basic provisions, from boilerplate to bones of contention.
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