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Business Operations

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Offshore Outsourcing: How to Scratch The Three- or Four-Year Itch
8/23/2007
Summary:

An in-depth look at "offshore outsourcing" technology services, this excellent article reveals that relationships not continuously reviewed, maintained, and adjusted become "stale" within three years. Both quality and cost savings can drop to the point at which point a company needs to drop the practice itself.

Go To Source (www.cio.com)
The Five Biggest Network No-Nos
8/23/2007
Summary:

Even if it's "in place," your network requires continual vigilance and improvement. This article provides five "no-nos" that will help you keep up to date and up to speed by avoiding big mistakes.

Go To Source (www.optimizemag.com)
ABC: An Introduction to ERP
9/6/2007
Summary:

This in-depth piece offers all the basics of Enterprise Resource Planning in a straightforward, no-nonsense way. It will be especially useful to owners of fast-growing organizations who need continuous efficiency improvement. ERP integrates all operations onto a single software platform and provides corporate-wide access. The main benefit is in order fulfillment.

Go To Source (www.cio.com)
Renovating Your Business's Location
9/14/2007
Summary:

This article provides a comprehensive and clearly presented overview of the professionals required to renovate or build a commercial structure and what they do. Great information for entrepreneurs who love their location but not their building.

Go To Source (www.entrepreneur.com)
Selecting Consultants and Contractors Worksheet
9/1/2007
File Resource
Summary:

Just as with hiring internal managers and staff, using external support requires careful planning and selection. Before you select a consultant or contractor, determine your budget, scope of work, timeline, measures for success, and other resources available to support the people who will do the work. Use this worksheet to help you think through important issues and to guide you in the selection process.

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The Hidden Cost of Outsourcing
9/6/2007
Summary:

The hidden cost here is outsourcing customer service functions. This article cites major corporations that tried it and didn't like it because customer satisfaction decreased. If you're a service company, think twice about short-term cost savings versus long-term competitive advantage.

Go To Source (money.cnn.com)
The Operational Risk Management Rules of the Road
9/20/2007
Summary:

What's your quantifiable risk in conducting (or not conducting) specific business activities? Operational Risk Management (ORM) has stepped up as a practical tool for finding out, especially in technology-related arenas.

Go To Source (www.ecommercetimes.com)
Vendor Management Tips: Building Relationships
9/27/2007
Summary:

Highly informative and practical, this article provides tips from IT managers on managing vendor relationships but can be useful to all any manager. Example: Focus on value and ask the vendors to demonstrate that they can deliver.

Go To Source (www.computerworld.com)
Guide to Inventory Management Systems
10/11/2007
Summary:

Implementing an effective inventory management system can provide: reduced carrying costs, improved ordering and order flow, reduced waste, access to inventory, and increased customer satisfaction. Included in this guide are no-cost links from the Small Business Administration and other government-funded resources plus quick-read, practical suggestions.

Go To Source (www.work.com)
Safety First
11/8/2007
Summary:

Identity theft is a concern not only for entrepreneurs, but also for their employees and customers. A security breach that releases social security numbers or other sensitive information may require you to alert the victims and the authorities ASAP. Bonus: several helpful links to other guidance and information.

Go To Source (www.entrepreneur.com)

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