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360-Degree Customer Care
11/1/2005
Summary:

Thomas M. Siebel shares his principles for meeting the complex demands of customers who want to interact seamlessly with companies across various platforms.

Go To Source (www.fastcompany.com)
4 critical tech transfer solutions
12/9/2013
Blog Resource
Summary: Read More
5 tips for startups seeking regulatory approval
8/12/2013
Blog Resource
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7 strategies to protect intellectual property for medical devices
9/18/2013
Blog Resource
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9 Tips on Handling Complaints
7/12/2007
Summary:

How you and your people handle customer complaints can be the key to keeping current customers and getting new ones. These tips provide excellent guidance for front-line customer service representatives or others dealing directly with customers.

Go To Source (www.bizinformer.com)
A Basic Guide to Exporting
10/29/2010
Summary:

A basic guide to exporting from UNZ 7 Co.

Go To Source (www.unzco.com)
A Guide to Drucker's Systematic Innovation
Goldstein Burton B Buck
5/8/2006
Article Resource
Summary:

This accomplished entrepreneur matches practical tips from Peter Drucker's book, Innovation and Entrepreneurship, with innovative product moves developed by real-life growth companies. The entrepreneur author shows how these companies apply key tactics, such as tracking demographics and customer preferences, that are detailed as principles by Drucker.

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A Little Like Having a Child
Friess John
6/10/2002
Article Resource
Summary:

The launch of a new product is analogous to the birth of a child, necessitating commitment, preparation, the ability to set a date against which to measure progress, and finally delivery, writes the author. Illustrative are scenes from this entrepreneur's introduction of physician-approved videos aimed at educating patients about their diseases.

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A Trademark Tale
Hron Frederic
6/12/2000
Article Resource
Summary:

A company's name is a major intangible asset--but even a federal trademark may not be enough to protect it. This entrepreneur, owner of a media services business, discovered the difficulty in defending his intellectual property against a competitor with deeper pockets. Although he expected to win his case, the prohibitive cost of going to trial led instead to a settlement.

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A hands-free vision for healthcare
Nicola Parry
3/21/2014
Blog Resource
Summary:

As the final hours ticked away at Healthcare's Grand Hackfest: Idea to Breakthrough Innovation in One Weekend, teams huddled together in the Massachusetts Institute of Technology Media Laboratory, continuing to brainstorm on their design and prototype innovative breakthroughs from the last few days.

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