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What's Your Brand?
11/8/2007
Summary:

Although brands are usually evaluated based on competitive those of competitors, this article points out that customers apply much broader criteria. They use how they feel about your company (even the logo), how they interact with your employees, especially those in customer service reps; advertising, and your name, among many others. Key point: Remember that your customers own your brand, not you. Treat them accordingly.

Go To Source (managementcraft.typepad.com)
Worldwide "Doing Business in…" Guides
10/29/2010
Summary:

Worldwide "Doing Business in…" Guides

Go To Source (www.buyusa.gov)

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