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360-Degree Customer Care
11/1/2005
Summary:

Thomas M. Siebel shares his principles for meeting the complex demands of customers who want to interact seamlessly with companies across various platforms.

Go To Source (www.fastcompany.com)
9 Tips on Handling Complaints
7/12/2007
Summary:

How you and your people handle customer complaints can be the key to keeping current customers and getting new ones. These tips provide excellent guidance for front-line customer service representatives or others dealing directly with customers.

Go To Source (www.bizinformer.com)
A Basic Guide to Exporting
10/29/2010
Summary:

A basic guide to exporting from UNZ 7 Co.

Go To Source (www.unzco.com)
Academic Research on Small Businesses
7/22/2010
Summary:

Frequently asked questions about small business data.

Go To Source (app1.sba.gov)
Agricultural Export Regulations
10/29/2010
Summary:

Exporting Regulations and Policies stated by the Department of Agriculture

Go To Source (www.usda.gov)
Article on the Kazakhstan-American Center for Entrepreneurship and Business
10/29/2010
Summary:

In May, USAID’s Business and Economics Education Project (B&EE) helped open the Kazakhstan-American Center for Entrepreneurship and Business Innovation (KACEBI) at the Western-Kazakhstan Institute of Languages and Management “Evrazia”. The center provides strategic consulting services and training for entrepreneurs in the areas of financial management, marketing, and human resource management to improve market-oriented business practices in the West Kazaskhstan Oblast and the surrounding region. In addition, KACEBI is partnering with Western universities to bring undergraduate and graduate degree programs specializing in entrepreneurship to the region.

Go To Source (www.usaid.gov)
Article on the opening of the Kyrgyz-American Center for Entrepreneurship Studies
10/29/2010
Summary:

On May 12, 2006, an official opening ceremony commenced the work of the Kyrgyz-American Center for Entrepreneurship Studies (KACES) at the Osh Technological University. The center is the first business training school in the Kyrgyz Republic that is affiliated with an institution of higher education.  The center will help to improve the business environment in Osh by providing current and aspiring entrepreneurs with access to much needed practical training and materials. It is also expected to foster greater penetration of business and entrepreneurship curriculum into higher education. Moreover, the center is planning to work closely with the Ministry of Education, Science and Youth Policy to develop curricula changes that will encourage universities to adopt hands-on case study methods of teaching.

Go To Source (www.usaid.gov)
Automotive Industry Statistics
10/29/2010
Summary:

Motor and Automobile Industry Trade Data

Go To Source (ita.doc.gov)
Bizinformer: 5 Tips to Test an Underperforming Product or Service.
7/12/2007
Summary:

Very short but very sweet advice on testing a poorly selling product's appeal in the marketplace--and useful tips on what to do if it fails the test.

Go To Source (www.bizinformer.com)
Build an Army for Your Ideas
7/12/2007
Summary:

Even if you're the CEO, building enthusiasm among your troops for a new product idea can be tricky. What's the secret to success? Show them how it can actually become their idea. This article provides three real-life examples of how this approach works.

Go To Source (www.fastcompany.com)

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