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360-Degree Customer Care
11/1/2005
Summary:

Thomas M. Siebel shares his principles for meeting the complex demands of customers who want to interact seamlessly with companies across various platforms.

Go To Source (www.fastcompany.com)
eCommerce Pricing Strategies Now and in the Future
11/1/2005
Summary:

This article, from informIT.com, advises doing some hard thinking about how to set pricing for products offered on your eCommerce site.

Go To Source (www.zilliant.com)
Is It Time to Raise Prices?
11/1/2005
Summary:

Boost your bottom line by taking the guesswork out of pricing. You can't make smart pricing decisions without taking your costs, competitors, customers, and salespeople into account. But the right price for a product or service should rest on one thing -- the value that a product or service provides.

Go To Source (www.inc.com)
The Six Myths of Creativity
12/1/2004
Summary:

The author asserts that when people are doing work that they love (and when the work itself is valued and recognized) then creativity will flourish.

Go To Source (www.fastcompany.com)
Innovation: the Challenge of Continual Newness
2/3/2003
Summary:

Innovation, as a means to foster company growth, is subject to the same threats that face anything new or different, says the author. The challenge is to create a structure that fosters innovation.

Go To Source (www.elearnspace.org)

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