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Getting Customers to Love You
3/9/2007
Summary:

Here are ten ways to boost your customer service ratings and streamline your interaction times. Customer service--you can count on--is they key, according to this former Lands End expert.

Go To Source (blog.fastcompany.com)
Getting Paid
7/12/2007
Summary:

Inc.com provides an excellent collection of 21 links to resources that can guide your management and collection of receivables.

Go To Source (www.inc.com)
Glossary of Terms: Accounting Jargon
10/1/2006
Summary:

A comprehensive and cross referenced glossary of Accounting Terms, particularly those used in the United States and the United Kingdom.

Go To Source (www.glossarist.com)
Going by the Board
10/7/2005
Summary:

Think of your board of advisers like your old college friend and your board of directors as your parents, says the author. Their roles are very different and your relationship with each should be customized for their part of your small business.

Go To Source (www.businessweek.com)
Good to Great Diagnostic Tool
6/28/2006
Summary:

Jim Collins's Good to Great Diagnostic Tool is for entrepreneurs and organization leaders who are working to improve their professional performance. This tool offers set of worksheets covering four major areas: disciplined people, disciplined thought, disciplined action, and building greatness to last.

Go To Source (www.jimcollins.com)
Green Marketing 101
11/1/2007
Summary:

"Going green" is a strategy many organizations are trying to implement, but the marketing processes and language associated with this trend can be elusive. Marketing expert and blogger John Dodds shares his Top 10 list of marketing insights the societally responsible entrepreneur should keep in mind.

Go To Source (makemarketinghistory.blogspot.com)
Grooming Next-Generation Leaders
1/19/2007
Summary:

Attracting, identifying, training and retaining leadership talent is key to a high-performance organization. With globalization, leading is much more complex process than simple project management. Different situations will require different leadership styles, a compelling vision, and the ability to reason in the face of ambiguity.

Go To Source (hbswk.hbs.edu)
Guide to Angel Investors
3/13/2007
Summary:

Angel investors provide nearly $25 billion to more than 10,000 entrepreneurial firms each year. Increasingly, angels are banding together to combine resources, know-how, and prospecting efforts to identify solid investment opportunities. With the average group investing $400,000, this funding strategy can be a good alternative when personal assets have been tapped.

Go To Source (www.work.com)
Guide to Benchmarking Your Business Financials
3/9/2007
Summary:

Financial benchmarks for entrepreneurial ventures are a good way to measure performance by comparing your organization to industry standards. Whether determined by using online resources, information from relevant trade associations or governmental agencies, or in consultation with a private financial advisor, this practice can impact bottom-line profitability and shape corporate strategies for growth.

Go To Source (www.work.com)
Guide to Cashing in on Your Intellectual Property
10/11/2007
Summary:

Innovative ideas that come to reality require legal protection. Establishing a copyright, patenting, licensing, branding, and other issues related to intellectual property must be addressed , and many times require professional assistance from an attorney or other professionals. This guide includes links to specific resources and FAQs. A great introduction to the topic!

Go To Source (www.work.com)

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