Oct 12th, 2012
San Francisco
Fort Mason Center
For customer-centric people who are passionate about pleasing their users:
-Founders
-Product Managers
-Community Managers
-Support Managers
-Support Agents
The first and only event of its kind focused completely on understanding and helping users. Speakers include:
@chaseclemons, Chase Clemons
Customer Support, 37signals
@kilianator, Dana Kilian
VP of Customer Experience, Eventbrite
@dougt, Doug Turnure
Customer Feedback Program Manager, Microsoft Visual Studio
@jessemaan, Jessica Semaan
Customer Service Operations Manager, Airbnb
@joebraidwood, Joe Braidwood
Chief Marketing Officer, SwiftKey
@ilikevests, Kevin Hale
Senior Product Manager, SurveyMonkey
@mrpatto, Mathew Patterson
Head of Customer Support, Campaign Monitor
@rrwhite, Richard White
CEO, UserVoice
@sh, Sarah Hatter
Founder, CoSupport
Ben Congleton
CEO, Olark
Almost as important as what we will have is what we won’t have: a litany of tedious panels and speakers droning on about metrics that were relevant 15 years ago.
UserConf also includes activities designed to help you connect with and learn from peers who share similar interests.
Session topics include:
Designing for customer experience
(By Kevin Hale, SurveyMonkey)
When audiences don’t agree
(By Dana Kilian, Eventbrite)
Quickly scaling to 24/7 phone support
(By Jessica Semaan, Airbnb)
Balancing vision and customer feedback
(By Joe Braidwood, SwiftKey)
Customer conversations at massive scale
(By Doug Turnure, Microsoft Visual Studio)
Solving problems users create
(By Mathew Patterson, Campaign Monitor)
Who we are: uservoice & CoSupport
If you’re asking who actually decided to pull this event together, that’d be the fine folks at UserVoice and CoSupport. Not a customer? No sweat. This event is for you too. We hope you’ll learn more about both companies, but this conference isn’t one of those long product infomercials. We won’t pitch you, bro.
