Outsourcing allows a startup to focus on its core competency, maintain an engineering culture and add leverage to every member of its team. This session will cover how an early-stage startup can effectively outsource its ops, so it focus on what it does best: ship an amazing product or service.
This session will provide an intensive review of many of Yipit's outsourced operational processes I have developed over the past 5 years. Attendees will leave with a very good sense of how to:
- Utilize contractors to deliver excellent customer service, account management, content, low level BD, reporting, administration, and more
- Marshal human resources through Mechanical Turk, Elance, TaskRabbit and CrowdFlower
- Identify which tasks are appropriate for each outsourcing method
- Ensure scalability through processes and metrics
Presenters
Jim Moran
COO/Co-Founder
Yipit
Jim Moran is Co-Founder and President of Yipit, which lets you know about sales from the stores and brands you care about. Yipit works with hundreds of sites like Gilt, One Kings Lane, Groupon, LivingSocial and more to bring the best to you. Yipit also licenses its offer data to the industry and investor communities.
Yipit has raised $7.3 million from Highland Capital, RRE, IA Ventures, DFJ Gotham and angel investors. In a previous life, Jim worked at The Blackstone Group after graduating from Harvard College.
