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The Resource Center has all the info you'll need From content to user feedback, the resource center has the information you need for every level of the entrepreneurial process.
The hidden cost here is outsourcing customer service functions. This article cites major corporations that tried it and didn't like it because customer satisfaction decreased. If you're a service company, think twice about short-term cost savings versus long-term competitive advantage.
This article provides a comprehensive and clearly presented overview of the professionals required to renovate or build a commercial structure and what they do. Great information for entrepreneurs who love their location but not their building.
This in-depth piece offers all the basics of Enterprise Resource Planning in a straightforward, no-nonsense way. It will be especially useful to owners of fast-growing organizations who need continuous efficiency improvement. ERP integrates all operations onto a single software platform and provides corporate-wide access. The main benefit is in order fulfillment.
Just as with hiring internal managers and staff, using external support requires careful planning and selection. Before you select a consultant or contractor, determine your budget, scope of work, timeline, measures for success, and other resources available to support the people who will do the work. Use this worksheet to help you think through important issues and to guide you in the selection process.
Identity theft is a concern not only for entrepreneurs, but also for their employees and customers. A security breach that releases social security numbers or other sensitive information may require you to alert the victims and the authorities ASAP. Bonus: several helpful links to other guidance and information.
Mitchell Baker, "Chief Lizard Wrangler" at Mozilla, discusses the organization's unique, community-based culture and how it has contributed to their success. She explains how freedom, openness, and dedication to improving Internet usability fosters extraordinary contributions from Mozilla's employees and volunteers.
StartUp Health classes will begin next month, giving entrepreneurs a structured program to launch a healthcare business. Read more about the program for startup businesses.
Startups are missing out on opportunities and need to step up their marketing efforts, says a healthcare accelerator co-founder. Read more on tips for new healthcare businesses.
Disaster planning is one task entrepreneurs may not undertake when their businesses are going smoothly. A well thought-out, well-rehearsed disaster plan can be an invaluable tool that allows a company to recover more quickly.
The Humane Society of Silicon Valley had gone to the dogs before president Christine Benninger took hold of the leash in 1993. By nearly every metric - profits earned, animals saved, customers satisfied - she outlines how proven business practices transformed the HSSV into best of breed.
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