Startup Growing Pains - Tony Hsieh (Zappos)

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Culture is Priority One - Tony Hsieh (Zappos): Date: 10/11/2010; Length: 5 minutes; Speaker(s): Tony Hsieh (Zappos.com); Sources: Stanford Technology Ventures Program; Description: CEO Tony Hsieh shares why culture is priority number one at his company, Zappos.com. His secret is that by investing resources in the company's cultural commitment to customer service, the deeply satisfied customers then do the valuable word-of-mouth marketing.

Other Videos in Series

Chase the Vision - Tony Hsieh (Zappos): Tony Hsieh (Zappos.com); 10/11/2010; Summary: Zappos.com CEO Tony Hsieh frequently speaks at entrepreneurship events, where audience members often ask him what business opportunities will make them rich. Hsieh encourages entrepreneurs to chase their vision, rather than money. Entrepreneurs should choose something they would be happy doing for the next 10 years. Watch More
Core Values of Culture - Tony Hsieh (Zappos): Tony Hsieh (Zappos.com); 10/11/2010; Summary: Tony Hsieh, CEO of Zappos.com, reviews the company's core values of culture. Hsieh explains living by (and hiring for) these core values creates an authentic company culture within Zappos.com. These values took over a year to develop, and are revisited annually through the insights and reflections of all employees. Watch More
Culture is Priority One - Tony Hsieh (Zappos): Tony Hsieh (Zappos.com); 10/11/2010; Summary: CEO Tony Hsieh shares why culture is priority number one at his company, Zappos.com. His secret is that by investing resources in the company's cultural commitment to customer service, the deeply satisfied customers then do the valuable word-of-mouth marketing. Watch More
Frameworks of Happiness - Tony Hsieh (Zappos): Tony Hsieh (Zappos.com); 10/11/2010; Summary: Zappos.com CEO Tony Hsieh is passionate about positive emotions and outcomes for employees, vendors, and customers. This interest led him to study the science of happiness. In this clip, Hsieh shares some of his key findings related to finding and delivering happiness. Watch More
Startup Growing Pains - Tony Hsieh (Zappos): Tony Hsieh (Zappos.com); 10/11/2010; Summary: Zappos.com CEO Tony Hsieh discusses his reasoning behind selling his company, LinkExchange, to Microsoft. Hsieh explains how working at a startup remained fun, based on hiring passionate friends. However, after reaching the 20-employee mark, startup growing pains made selling a good idea. Watch More