Dealing with the Unexpected

07/28/2016 03:02 to watch

You may have people interrupting, grandstanding or dragging you down the rabbit hole in the form of questions. Learn how to deal with these types of interruptions in a calm and collected way.

Questions for You

How am I dealing with an interruption from the boss or others in the meeting?

Am I taking the interruption personally or is there a message I'm missing?

How will I handle someone who is grandstanding in my meetings?

How do I handle someone who is dragging me down the rabbit hole?

Questions for Your Team

How are we dealing with interruptions from the boss or others in the meeting?

Are we taking the interruption personally or is there a message we are missing?

Tools and Exercises

Get two or three people you know in a room and give them a list of typical questions you get during a pitch. Have the “boss” interrupt you and ask you a question. Take this exercise seriously in order to more properly prepare yourself for the actual experience. Set a 10-15 minute timer for the exercise and relax when the bell rings. Analyze the results and repeat.

Plan for interruptions from people other than the boss and experiment with how you will handle them. Have someone interrupt you with a question or statement and then see how you will address this person and situation. Debrief and analyze the results to see how you can improve.

Experiment with one of the people in the room taking the role of the grandstander. Practice how you will handle this situation with grace and poise.

Experiment with one of the people in the room taking the role of trying to drag you down the rabbit hole with questions that continue to dig deeper and deeper. Practice how you will diffuse and handle this situation.

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