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You may have people asking you questions you’ve heard a million times, and this might cause you to speed through your rehearsed answer. Remember, this is probably the first time they’re hearing it. Slow down and be conscious of your pacing.

Questions for You

How am I responding to most of the questions I get from people?

Am I answering the most common questions I receive with humility and patience?

Do I tend to rush through the answers to questions without thinking because I have heard the question 100 times before?

Questions for Your Team

How are we, as a team, responding to questions?

How can we remind ourselves to have patience when answering questions and slow down when responding?

Tools and Exercises

Have someone from your team ask you a common question you get all of the time. Record your answer and watch the results to see how you can improve on the pace of your answer.

Have someone from your team ask you a tough question or one you do not have a ready made answer for. Record your answer and watch the results to see how you can improve on the pace of your answer.

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